Verizon’s community is experiencing technical points which can be impacting calls and wi-fi knowledge. Verizon clients on X have reported seeing “SOS” slightly than the standard community bars on their smartphones, and even the community supplier’s personal standing web page struggled to load, seemingly as a result of variety of clients making an attempt to entry it.
Based mostly on the expertise of Verizon customers on Engadget’s employees, the companies which can be impacted seem like calls and wi-fi knowledge. Textual content messages proceed to be delivered usually, at the very least for some customers. On DownDetector, experiences of a Verizon outage began rising round 12PM ET and numbered within the tons of of hundreds at their peak.
DownDetector additionally reveals spikes in outage experiences on competing networks like AT&T and T-Cell, however when it comes to magnitude, they’re a lot smaller than the difficulty Verizon is dealing with. For instance, Verizon peaked at 181,769 experiences, whereas AT&T’s was simply 1,769 experiences. The distinction between the 2 is nice sufficient that these AT&T experiences could possibly be from folks making an attempt to contact Verizon clients and pondering that their private community was the issue.
We’re conscious of a problem impacting wi-fi voice and knowledge companies for some clients. Our engineers are engaged and are working to determine and remedy the difficulty rapidly. We perceive how necessary dependable connectivity is and apologize for the inconvenience.
— Verizon Information (@VerizonNews) January 14, 2026
In a submit on the cell supplier’s information account on X, Verizon acknowledged the problems with its community. “We’re conscious of a problem impacting wi-fi voice and knowledge companies for some clients,” Verizon wrote. “Our engineers are engaged and are working to determine and remedy the difficulty rapidly. We perceive how necessary dependable connectivity is and apologize for the inconvenience.”
Based mostly on DownDetector’s map of outage experiences, points with Verizon’s community seem like concentrated in main cities within the jap United States. The vast majority of experiences seem like popping out of Boston, New York and Washington DC, although the map additionally reveals rising scorching spots in Chicago, San Francisco and Los Angeles.
Verizon engineering groups are persevering with to handle right this moment's service interruptions. Our groups stay totally deployed and are centered on the difficulty. We perceive the impression this has in your day and stay dedicated to resolving this as rapidly as attainable.
— Verizon Information (@VerizonNews) January 14, 2026
At 2:14PM ET, Verizon shared on X that its engineering groups “stay totally deployed” to work on fixing the outage. The corporate didn’t share when the difficulty would resolved or what number of of its clients are presently impacted. Studies on DownDetector have dropped since their peak at 12:43PM ET, however hundreds of Verizon clients are nonetheless noticing points with the service.
As of three:09PM ET, Verizon has but to share extra details about the restoration of the corporate’s cell community. Some Verizon clients on X have observed their cell service returning, however it’s not clear if this implies the community’s technical points have been fastened.
At 4:06PM ET, almost two hours for the reason that firm’s final assertion, at the very least one member of Engadget’s employees experiences their service has been restored. The connectivity points are nonetheless affecting Verizon clients, nevertheless. DownDetector obtained over 55,000 outage experiences as lately as 3:47PM ET.
Verizon's staff is on the bottom actively working to repair right this moment’s service problem that’s impacting some clients. We all know it is a big inconvenience, and our high precedence is to get you again on-line and related as quick as attainable. We admire your endurance whereas we work to…
— Verizon Information (@VerizonNews) January 14, 2026
Verizon posted at 4:12PM ET that work continues on addressing the outage, however the problem hasn’t been fully fastened. In keeping with the corporate, its staff is “on the bottom actively working to repair right this moment’s service problem that’s impacting some clients.”
As of 4:52PM ET, the Verizon’s community has been experiencing points for round 4 hours, making right this moment’s outage almost so long as the final main outage the corporate had in 2024. Like that 2024 outage, Verizon has but to share what precisely is inflicting the problems with its community. With out out an official replace, it’s protected to imagine the corporate continues to be engaged on a repair.
At 5:41PM ET, DownDetector newest tally nonetheless reveals over 46,000 folks reporting points with Verizon’s community. Based mostly on the platform’s map, the identical cities are submitting the majority of the outage experiences, although reporting seems extra diffuse than earlier than as information of the outage has unfold throughout the nation.
At 6:20PM ET, the scenario was a lot the identical. Tens of hundreds of customers (together with Engadget editors) nonetheless don’t have correct service, and Verizon had not up to date its clients since 4:12PM ET. There are intermittent experiences of service coming again after which failing once more however seemingly no true repair has been deployed.
At 10:20PM ET, Verizon has introduced that the outage has been resolved and has inspired subscribers nonetheless having points to restart their gadgets to reconnect to the community. The corporate additionally mentioned that it’s going to present account credit to affected clients.
Each T-Cell and AT&T have confirmed that their very own networks are unaffected by the problems dealing with their competitor. In a submit on X, T-Cell shared that its community is “working usually and as anticipated.” In the meantime, AT&T says that for any of its clients experiencing points, “it’s not us…it’s the opposite guys.”
Replace, January 14, 7:25PM ET: This text was revealed as a growing story and was up to date a number of occasions over a interval of round seven hours. These updates had been additive, and famous with a timestamp throughout the article. As of writing, Verizon continues to be down for tens of hundreds of customers and the corporate’s help staff has not issued an replace on the stituation in over three hours. Joyful Wednesday!
Replace January 14, 10:39PM ET: This story has been up to date so as to add Verizon’s newest replace that the outage has been resolved.
This text initially appeared on Engadget at https://www.engadget.com/big-tech/verizon-says-its-service-is-back-after-a-10-hour-outage-183048229.html?src=rss