Proton VPN at the moment tops my record of the very best VPNs, and I gave it a glowing suggestion in my detailed Proton VPN assessment. It's simple to make use of, quick, low cost and safe, with a big server community and one of many business's finest scores at unblocking streaming websites. All that mentioned, there's no such factor as an ideal VPN, and you could discover that Proton isn't working for you. If that occurs, right here's how you can cancel your subscription.
The right way to cancel Proton VPN by way of a browser
In case you initially signed up lower than 30 days in the past, you possibly can cancel your subscription and request a refund by contacting tech assist. See "The right way to get a refund from Proton VPN" under for particulars. If greater than 30 days have handed, use the next steps to cancel your subscription.
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Open your browser and go to protonvpn.com. On the top-right, click on Sign up, then enter your username and password. You'll be taken to your account dashboard.
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On the left facet of the dashboard, click on the Subscription tab.
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Scroll all the best way all the way down to the part labeled Cancel subscription. Click on the "Proceed" button.
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A pop-up window will seem, asking should you're certain. Click on Cancel subscription.
Cancelling this manner doesn't instantly terminate service — it simply means your subscription received't auto-renew. You possibly can nonetheless use Proton VPN's paid options, together with your complete server community, till the present interval expires. After that, you'll be routinely downgraded to the free plan. Throughout this time, your account dashboard will nonetheless be lively, so you need to use it to show renewal again on should you change your thoughts.
This technique additionally works in cell browser apps. Simply observe the identical steps in your cell machine and also you'll cancel in the identical means, with service persevering with till your subscription expires.
The right way to downgrade from Proton Limitless to Proton VPN solely
A Proton Limitless subscription applies to all Proton merchandise. Because it's primarily based on Proton Mail, although, downgrading to VPN service solely is difficult and requires some further steps.
First, downgrade Proton Limitless to Proton Free out of your principal account dashboard. Log in at account.proton.me, then click on Settings, All settings, Dashboard and Your plan. Below "Proton Limitless," click on Discover different Proton plans. On the following web page, choose Proton Free. This may successfully cancel Proton Limitless, although you possibly can nonetheless use it till the top of the pay interval.
Lastly, go to the Proton VPN web site (not the general Proton web site) and join a Proton VPN Plus plan. Because you downgraded as a substitute of deleting your account, you need to be capable of use the identical account tackle.
The right way to delete your Proton account on cell
You may as well use the cell app to delete your whole Proton account, immediately and irreversibly ending your subscriptions to Proton VPN, Proton Mail and every other merchandise within the line. Taking this motion completely burns your Proton username, so that you received't be capable of use it once more should you determine to re-subscribe (in that case, you’ll simply need to make a brand new one).
The method is similar on each Android and iOS — the apps have slight beauty variations, however all the pieces is in the identical place. Comply with the steps under to nuke your Proton account from orbit.
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Open the Proton VPN app in your Android telephone.
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Click on Settings on the backside of the window.
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On the high of the settings web page, click on your account electronic mail tackle. This may take you to Account settings.
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Click on Delete account. A window will open in your internet browser, displaying your basic Proton account web page.
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Scroll all the way down to the underside of this web page and click on the crimson Delete your account button.
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Choose a purpose for deleting your account and depart suggestions within the field offered. It’s a must to decide an possibility from the menu and sort not less than 10 characters within the field, although be at liberty to keyboard mash should you don't wish to say something.
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Verify the field on the following web page beside "Sure, I wish to completely delete this account and all its information." Lastly, click on the crimson Delete account button.
The right way to get a refund from Proton VPN
Proton VPN has a 30-day refund coverage. So long as you paid on your VPN lower than 30 days in the past, you will get your a reimbursement. To request a refund, ship a message by way of the contact kind on the web site. You may as well electronic mail protonvpn@assist.zendesk.com.
There's a minimal of 100 characters within the "What occurred?" field. Not like once you're merely deleting your account, I do suggest placing a short actual reply right here, clearly stating that you just wish to cancel your account and obtain a refund.
In accordance with its phrases of service, Proton will solely refund you for the portion of the service you didn't use. In case you spend $10 for a one-month subscription and cancel after 15 days, you'll get $5 again. The phrases do state that the corporate "may offer you a full refund upon request" — instantly asking for such a refund in your contact kind makes this extra probably.
In case you cancel after 30 days are up, you should still be capable of get a prorated cost on your remaining time, both in money or account credit score. You'll need to ask for this particularly, because the default possibility is that your account simply stays lively till it runs out.
What to do should you subscribed by way of an app retailer
In case you purchased your Proton VPN subscription by way of the Apple App Retailer or Google Play Retailer, then Apple or Google processed your cash and also you're topic to their refund insurance policies.
In case you subscribed by way of Apple, go to your Apple ID profile in iOS settings, click on on Subscriptions, scroll to Proton VPN and click on on Cancel subscription. You'll then get the chance to request a refund.
On Android, log into the Google Play Retailer, click on in your profile image, then click on Handle subscriptions. Discover Proton VPN, click on Cancel subscription and supply a purpose. As with iOS, the steps will stroll you thru the refund course of.
Proton VPN options
When you've totally cancelled Proton VPN, you could be available in the market for an alternate. I like to recommend a couple of of my different favorites, relying on why Proton didn't give you the results you want. Surfshark is quicker, ExpressVPN has among the finest app design and NordVPN has a wider vary of attention-grabbing options.
This text initially appeared on Engadget at https://www.engadget.com/cybersecurity/vpn/how-to-cancel-proton-vpn-and-get-a-refund-170014128.html?src=rss